Returns & Exchanges

At Alaya Naturals, we want you to love your sustainable fashion choices. If you are not completely satisfied, we offer 30-day returns on all unwashed and unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, a prepaid shipping label will be sent to your email; simply print it out and secure it to your original packaging.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring all original eco-friendly packaging is included to protect the garments during transit.

• 4.
  Receive Your Refund

  After our quality control team inspects the items, your refund will be processed back to your original payment method within 5 to 10 business days.